How do I log in?
How to trade?
Market
Personal verification (KYC)
Steam Guard
Trade lock
Trade balance
Item status
Problems with trade
Why the trade is still not accepted on the site, although I have accepted it in Steam?
I only received part of the items and the rest of trades were declined. What do I do?
Why is my trade still pending even though I’ve accepted it on Steam?
My trade doesn’t come and has a "Waiting" status. What to do?
Why is my trade declining automatically?
How to decline the trade?
Adding funds
How long does it take to receive a balance after a successful payment?
How do I top up my balance with a bank card?
Is there any commissions on adding funds?
What should I do if my money has been deducted, but on the site it says that the transaction was cancelled?
I accidentally added funds on the site, can I make a refund?
Why the payment page shows that I was blocked?
Can I add funds with my currency if I don’t have US dollars?
Security
Prices
Why do my items cost less than on Steam market?
Why has my item price dropped after the trade?
Are there any overpays for stickers or Float? Why there is no overpay for my item?
How does the extra charge for lock work?
Why the commission for some items is more than 7%?
Can I find out the price of an item if it is not in my inventory?
"Stickers on skin" filter
Dota2
Partnership
Why can’t I trade some of my items on the site?
On our site items can have different statuses, because of which they can’t be traded. Let’s take a closer look at them:
Overstock — this status implies there are too many similar items in our bots inventories. You can go to the “Item status” section and check an overstock limit for a particular item. We can’t say exactly when it's about to change, it's fully automatic and depends on our user’s trades.
Unavailable — the reason of why the item might be unavailable is it’s unstable price or it’s not really popular among players or if it’s permanently blocked. In our effort to avoid stocking of cheap and low rank items we don't accept them.
Tradelock — there is a temporary trade lock on the item by Steam that will last less than 7 days. This may be due to it being traded or purchased from the Steam Market recently.
You can always check the status of any item in the “ Item status” section in drop down menu under your nickname.
