How do I log in?
How to trade?
Market
Personal verification (KYC)
Steam Guard
Trade lock
Trade balance
Item status
Problems with trade
Why the trade is still not accepted on the site, although I have accepted it in Steam?
I only received part of the items and the rest of trades were declined. What do I do?
Why is my trade still pending even though I’ve accepted it on Steam?
My trade doesn’t come and has a "Waiting" status. What to do?
Why is my trade declining automatically?
How to decline the trade?
Adding funds
How long does it take to receive a balance after a successful payment?
How do I top up my balance with a bank card?
Is there any commissions on adding funds?
What should I do if my money has been deducted, but on the site it says that the transaction was cancelled?
I accidentally added funds on the site, can I make a refund?
Why the payment page shows that I was blocked?
Can I add funds with my currency if I don’t have US dollars?
Security
Prices
Why do my items cost less than on Steam market?
Why has my item price dropped after the trade?
Are there any overpays for stickers or Float? Why there is no overpay for my item?
How does the extra charge for lock work?
Why the commission for some items is more than 7%?
Can I find out the price of an item if it is not in my inventory?
"Stickers on skin" filter
Dota2
Partnership
Why can’t I receive all my items in 1 trade?
If you have selected several items from our bots for a trade, the items are most likely on different bots. In this case, you will receive the first trade with one or more items from one of the bots. When the first trade offer is accepted in Steam, the other bots will send you a trade for the rest of the items.This is due to Steam's 7 day trade lock system. We couldn't send you all the items in one trade because the items will be blocked by Steam for 7 days after we send them to our bot.
Also there might be some trade locked items in your trade offer. After confirming the trade for a trade locked item, it will appear in your virtual inventory on the website. There is a timer on the item itself that indicates when you can withdraw the item in your Steam inventory.
After the timer expires, you can withdraw the item by pressing the gamepad button in the bottom right corner of the item card.
