How do I log in?
How to trade?
Market
Personal verification (KYC)
Steam Guard
Trade lock
Trade balance
Item status
Problems with trade
Why the trade is still not accepted on the site, although I have accepted it in Steam?
I only received part of the items and the rest of trades were declined. What do I do?
Why is my trade still pending even though I’ve accepted it on Steam?
My trade doesn’t come and has a "Waiting" status. What to do?
Why is my trade declining automatically?
How to decline the trade?
Adding funds
How long does it take to receive a balance after a successful payment?
How do I top up my balance with a bank card?
Is there any commissions on adding funds?
What should I do if my money has been deducted, but on the site it says that the transaction was cancelled?
I accidentally added funds on the site, can I make a refund?
Why the payment page shows that I was blocked?
Can I add funds with my currency if I don’t have US dollars?
Security
Prices
Why do my items cost less than on Steam market?
Why has my item price dropped after the trade?
Are there any overpays for stickers or Float? Why there is no overpay for my item?
How does the extra charge for lock work?
Why the commission for some items is more than 7%?
Can I find out the price of an item if it is not in my inventory?
"Stickers on skin" filter
Dota2
Partnership
Why the trade is still not accepted on the site, although I have accepted it in Steam?
Firstly, you should check your trade’s status in “History” section. If your trade have “Waiting” or “Canceled” statuses, you should check if you have accepted the trade using Steam application.
If your trade was accepted in Steam, make sure that you have traded with our bot and not with the fake scam bot. You can check the link for the bot’s profile in the “Trade bots” section. Learn more: How to distinguish a real CS.MONEY bot from a fake scam bot?
If you have traded with our bot, but trade status is “Canceled” - contact our technical support.
